Shipping policy

At Tan + Beach, we strive to provide a seamless and enjoyable shopping experience, from browsing to receiving your order. Please read our shipping policy below for details about how we process, ship, and deliver your items.

Order Processing

• Processing Time: All orders are processed within 2-3 weeks (excluding weekends and holidays) after receiving your order confirmation email, since this is a first drop collection please be patient as we fulfill all the orders.

• Order Verification: We may contact you to verify your order if additional information is needed to ensure accuracy and security.

Shipping Confirmation and Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.

• You can track your order directly through the carrier's website or via our Order Tracking Page.

Shipping Address

• Ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

• If you need to make changes to your shipping address after placing an order, please contact us immediately at hello@tanandbeach.com or 808.357.9239

Lost or Damaged Items

• If your package is lost or arrives damaged, please notify us within 7 days of delivery. Contact us at hello@tanandbeach.com with your order number and any relevant photos or information.

• We will work with the carrier to resolve the issue or provide a replacement.

Customs and Import Fees (for international orders)

• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and Exchanges

Please refer to our Return Policy for details about how to return or exchange your jewelry if needed.